Cancellation policy
Heart & Sole Barefoot Massage LLC has a 24 Hour Cancellation Policy. If you need to cancel or reschedule your appointment, you must notify us at least 24 hrs in advance to avoid a 100% cancellation fee applied to your credit card. To cancel or reschedule an appointment please call Heart & Sole at (540) 554-1040 to directly talk to us, or leave a voicemail. You can also respond to the confirmation email that is sent to you or email heartandsolebarefoot@gmail.com. Texting is not a valid form of communication and our phone # does not receive them. Heart & Sole highly values our clients time and our own!
Being On Time
Please arrive 10 minutes before your appointment to ensure you receive the full massage time you have reserved. Being on time for your appointment is essential in setting the tone for your massage. There is some paperwork to fill out, make sure to completely silence your cell phone, and use the restroom if need be.
In order to uphold my professional standards of being 'on time', I cannot give additional time if a client arrives late. Also, if a client has a 90 min. massage scheduled and they are late, I will not do a 60 min. massage and charge for the 60 min. I will charge for the 90 min. that was originally scheduled. Full payment for the scheduled appointment is required even if the client is late. If for any reason I am late starting your appointment you will receive the full scheduled time. Out of respect and consideration to your therapist, other customers and yourself, please plan accordingly and arrive 10 minutes before your appointment.
In order to uphold my professional standards of being 'on time', I cannot give additional time if a client arrives late. Also, if a client has a 90 min. massage scheduled and they are late, I will not do a 60 min. massage and charge for the 60 min. I will charge for the 90 min. that was originally scheduled. Full payment for the scheduled appointment is required even if the client is late. If for any reason I am late starting your appointment you will receive the full scheduled time. Out of respect and consideration to your therapist, other customers and yourself, please plan accordingly and arrive 10 minutes before your appointment.
Safety & Comfort
Heart & Sole Barefoot Massage is dedicated to providing a safe and comfortable massage therapy experience to our clients. Proper guidelines for draping are always followed as set by industry standards and Virginia State law. A clients health history, sore areas they want worked on, massage pressure, comfort level of draping, massage area likes and dislikes, aromatherapy, room temperature, and music selection are all taken into account when co-creating the overall massage experience.
Perfume & Fragance
Many people have sensitivities to fragrance and perfume. All linens that I use are washed with ALL Free & Clear Fragrance Free laundry detergent and dryer sheets. I do not wear any scented body lotion or perfume while working. I do not use any scented candles. Please be fresh and clean for your massage sans the perfume, cologne, aftershave, Axe spray, and scented lotion. During a massage session your therapist is in close proximity to you the entire time. If you have any allergies to essential oils; the most common being lavender and peppermint, please let me know before you come in for your appointment.
Zero Tolerance Policy for Illicit Requests and Inappropriate Behavior
Requests for no draping/ exposing ones genitals during a session, any sexual innuendo, making the insensitive "happy ending" joke, and/or asking for or hinting for sexual requests is not tolerated. When warranted a police report will be filed and charges pressed.
**************
Requests for no draping/ exposing ones genitals during a session, any sexual innuendo, making the insensitive "happy ending" joke, and/or asking for or hinting for sexual requests is not tolerated. When warranted a police report will be filed and charges pressed.
**************